STORE POLICIES
BOOKINGS:
Your appointment date and service will be secured when the signed contract and non-refundable deposit are received. The remaining balance will be due upon 7 days before of the event date at least.
THE MINIMUM OF DAYS TO BOOK YOUR EVENT WILL BE 8 Days PRIOR YOUR EVENT OTHERWISE $50.00 MAY BE APPLY AS AN EXTRA FEE TO YOUR Receipts.
PAYMENTS:
Payments can be made with credit card, Venmo or Zelle. The remaining balance will be due upon 7 days before of the event date at least . IF THE PAYMENT ITS DUE AFTER THE 2nd DAY you will be charge $10 per day due . No checks or credit cards are accepted on the day of service.! Receipts are always available.
SERVICE PACKAGE:
The services to be provided under this contract include but no limited to:
⦁ Balloon arches and columns.
⦁ Balloon sculptures.
⦁ Balloon centerpieces.
⦁ Photo frames , backdrops, selfie stations.
⦁ Other additional services.
MISCELLANEOUS FEES:
Costs incurred for travel and delivery of this service are to be paid by Client. These may include, but not limited to: parking (WE REQUIRED 2 CAR SPACES AVAILABLE), valet, tolls, tows etc. Where such costs are incurred, the amount will be included in the final bill and will be due on the day of the event.
TRAVEL:
Any location will be charged with a MINIMUM of $45.00.
SERVICE LOCATION:
We may require access to the location at least 2 hours prior to the scheduled event start time.(We could do exceptions to Restaurants with a MINIMUM of 45 min ) This is necessary in order for the Artist and decorating team to organize and set everything up before the event begins.
DELAYS:
The Artist and all decorating staff will arrive onsite as specified by the Client. We cannot be held responsible for delays (or incomplete decor) if not allowed a reasonable amount of time to complete decor services as described in our agreement.
DECOR EQUIPMENT:
All re-usable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of The Artist and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that the Artist's equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s).
We do not accept outside materials.
If an equipment (Stand) its provided from the Client, Balloons by fanny its not responsible for any damages or accidents that may occur during the event.
MATERIAL GUARANTEE:
All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or a manufacturer changes its material type,
Balloons by Fanny reserves the right to make any last minute changes, including but not limited to substituting an item like kind and quality.
LAST MINUTE DESIGNS:
WE DO NOT ACCEPT ANY CHANGE OF ANY DESIGN AFTER YOUR DEPOSIT IS MADE, IF YOU WILL LIKE TO ADD ANY EXTRA ITEM IT WILL BE CHARGE EXTRA COST.
DISPOSAL:
Breakdown (pick up of equipment) and haul-away services will be provided as part of the agreement AND AN EXTRA fee STARTING ($125).
INCLEMENT WEATHER:
The Artist shall not be responsible should weather conditions make it impossible to setup decor services (as described in this agreement). This includes, but not limited to strong winds, rain or snow storms. However, if inclement weather prevents delivery of agreed decor, a full refund minus deposit will be issued promptly.
ACCIDENTS:
We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff. Please, do not allow guests to put the latex balloons into their mouths. Be aware that some Children and Adults have allergic reactions to latex. These groups of people should refrain from having any contact with the latex balloons.
OUTDOOR DECOR:
We use only the highest quality products and techniques to build your balloon decor. However, due to the general nature of balloons, we cannot guarantee that they will remain perfect and intact when used outdoors.
If inclement weather conditions make it difficult or impossible to produce as specified, we will do our best to be flexible with providing decor alternatives.
It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.
DISCLAIMER:
We use professional equipment and material as intended for its particular purpose within all designs.
To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in.
Please do not use or place any decor designed for indoor use outdoors or outside of covered 4-wall framed structures. Similarly, do not use any decor designed for outdoor use indoors.
EXCLUSIVITY:
Balloons by Fanny will be the sole exclusive balloon artist for the contractual event. All designers will be direct employees or sub-contractors of the designated sole Balloon Artist used at this event. By signing our agreement or paying their deposit the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without our prior written consent.
If this occurs, we reserve the right to leave the job site for breach of contract.
PHOTOGRAPHY:
Photos or videos of our work may be taken for promotional use and advertising purposes on our website, portfolio, social media, brochure, etc. You agree to us taking and using such images as described and release any and all claims regarding use.
The signed agreement or paying their deposit serves as a release authorization for such materials.
CONFIDENTIALITY:
All information provided by the Client shall be treated with the requisite confidentiality and will only be available to the Artist, and their decorating staff. Your personal details will not be made available to any other party without your express agreement.
CANCELLATION / RESCHEDULING:
Any cancellation or rescheduling must be made at least 7 days prior to your scheduled date or you will be responsible for paying the full amount of services agreed. No order shall be cancelled at least 2 weeks prior to the event date.
After the Deposits is made will be forfeited (not refundable) in the event that cancellation is made, Note that we are reserving the date and time solely for you on your specified event date.
Once final payment has been made, there will be no refunds.
If you have took the decision of cancel your event, there is 24 hours window time to reconsider and move forward with your already book date.
We are not responsible for inclement weather, acts of God/, or other situations that may cancel or postpone your event.
Please note that we will make every effort to accommodate date changes to your event ; you will need to provide us in between 15 days after the date of your cancellation day to reschedule your new date.